Transaction enquiry
Include the order or transaction reference, date, amount, currency and a concise description. Do not send passwords or card details.
Customer support
Tell us what happened, and include the record that helps us investigate.
For account, transaction, seller, privacy, partnership or payment-provider enquiries, contact the official Earners Group support channel.
Email supportsupport@theearnersgroup.comUse your registered email or Earners App ID where safe to do so.
Help us resolve the issue
Include the right details
Account or seller enquiry
Include your Earners App ID, profile type and the exact screen or error involved.
Business or provider enquiry
State your organisation, role, country and the product, partnership or due-diligence matter.
Official contact
The Earners Group Proprietary Limited
Address:
Plot 22572, Phase 4, Gaborone, Botswana
Email:
support@theearnersgroup.com
Registration:
BW00009669862
Security reminder
Earners Group staff will not ask for your password, one-time password, card PIN or full recovery-code list by email or chat.
Urgent account safety
If you suspect unauthorised access, stop using the affected session, change your password through the official app flow and contact support.
Common questions
Quick guidance
Where can I download EarnersApp?
Official store links will be published on this website after the relevant Android or Apple listing is live. Do not install files sent by unknown third parties.
Why is a payment still pending?
A payment may require provider confirmation, evidence review, finality checks or reconciliation. A screenshot does not automatically change the status.
How do I complain about an order?
Email support with the order reference, timeline, amount, requested outcome and available evidence. See the Complaints Policy for the review process.